These Terms of Use (the “Terms”) govern your access to and use of the Nurtiva mobile application and any related services (together, the “Service”). The Service is operated by Midpoint Software Group (“Nurtiva,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you do not agree, please do not use the Service.
1. What Nurtiva Is
Nurtiva is a coordination tool that helps families and caregivers organize care for a loved one — tracking medications, appointments, tasks, observations, documents, and related information, and sharing that information within a private care circle. Nurtiva is an organizational aid only. It is not a medical device, does not provide medical advice, and is not a substitute for professional judgment.
2. Eligibility
You must be at least 18 years old to create an account and agree to these Terms on your own behalf. By using the Service you represent that you meet this requirement and that the information you provide is accurate. If you add information about another person to a care circle, you confirm that you have the authority or consent to do so.
3. Your Account
You are responsible for the activity that occurs under your account and for keeping your login credentials secure. We do not have access to your password. Notify us promptly if you believe your account has been used without your permission.
4. Care Circles and Shared Information
A care circle is a shared space. Information you add may be visible to other members of the same circle, according to their role. You are responsible for what you choose to share and with whom. When you invite others, you are responsible for ensuring they are appropriate people to have access to that loved one’s information.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of these Terms;
- Upload content you do not have the right to share, or that infringes another person’s rights;
- Attempt to access accounts, circles, or data that are not yours;
- Interfere with, disrupt, probe, or reverse-engineer the Service or its security;
- Use the Service to harass, harm, or impersonate others.
6. Subscriptions and Billing
Nurtiva offers an optional paid subscription (“Nurtiva Pro”) that unlocks additional features. Subscriptions are sold through the Apple App Store or Google Play and are billed to your store account.
- Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before the period ends.
- Your store account is charged for renewal within 24 hours before the current period ends.
- You can manage or cancel your subscription in your Apple App Store or Google Play account settings. Deleting the app alone does not cancel a subscription.
- Except where required by law or the applicable app store’s policies, payments are non-refundable. Refund requests are handled by Apple or Google under their terms.
- Prices and features may change; we will give notice of material changes as required.
7. Health Information
The Service is designed to hold information such as medications, appointments, vitals, and emergency details. We treat this information with care and handle it as described in our Privacy Policy. Nurtiva is not a HIPAA-covered entity, and use of the Service does not create a provider–patient relationship.
8. AI-Assisted Features
Nurtiva includes an optional feature that uses artificial intelligence to help you add a medication. When you choose to take a photo of a medication label, that image is sent securely to a third-party AI provider, which reads the label and returns the text it finds (such as the medication name, dosage, and instructions) to fill in the form for you. The image is processed only to perform this reading and is not retained by us for this feature.
AI can make mistakes and may misread a label. The results are a suggestion only: you review and confirm every detail before it is saved, and you are responsible for verifying that the information is correct against the actual label and your prescriber’s instructions. This feature does not provide medical advice. If you prefer not to use it, you can enter medication details manually at any time.
9. Canceling and Deleting Your Account
You may delete your account at any time from within the app (Profile → Delete account). Deleting your account permanently removes your personal profile and the data associated only with you. Care circles that you share with other members will remain available to those members; any care circle in which you are the only member will be deleted along with its contents. Deletion is permanent and cannot be undone.
10. Intellectual Property
The Service, including its software, design, and content we provide, is owned by Midpoint Software Group and protected by law. You retain ownership of the information you enter; you grant us the limited rights needed to operate and provide the Service to you and your circle.
11. Disclaimers
The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that reminders or notifications will always be delivered. You are responsible for verifying important care information independently.
12. Limitation of Liability
To the fullest extent permitted by law, Midpoint Software Group will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss arising from your use of or inability to use the Service, including any reliance on information within it. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the claim.
13. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide notice in the app. Your continued use of the Service after changes take effect means you accept the revised Terms.
14. Termination
We may suspend or end your access to the Service if you violate these Terms or use the Service in a way that could harm others or us. You may stop using the Service at any time.
15. Governing Law
These Terms are governed by the laws of the State of North Carolina, United States, without regard to its conflict-of-laws rules, except where local law requires otherwise.
16. Contact
Questions about these Terms can be sent to support@nurtiva.me.