This Privacy Policy explains how Nurtiva (“Nurtiva,” “we,” “us,” or “our”), operated by Midpoint Software Group, collects, uses, and protects information when you use the Nurtiva mobile application and related services (the “Service”). By using the Service, you agree to the practices described here. If you do not agree, please do not use the Service.
1. Information We Collect
Information you provide
- Account information: your email address, password (stored in encrypted, hashed form — we never see it), and your display name.
- Care circle information: details you enter about the person being cared for and the care itself — such as their name, age, medications, appointments, vitals, symptoms and observations, documents you upload, expenses, emergency contacts, and notes.
- Messages: content you send in your care circle’s chat.
- Photos: images you choose to upload (for example, documents) or capture for the medication-label scanning feature described below.
Information collected automatically
- Device and usage data: basic technical information needed to operate the app, such as device type and app version, and diagnostic or crash information.
- Push notification tokens: if you enable notifications, a device token so we can deliver reminders and circle updates.
2. How We Use Information
We use the information above to:
- Provide the core Service — storing and sharing care information within your circle;
- Send reminders and notifications you have enabled;
- Read a medication label you photograph, to fill in a medication entry for you;
- Process and manage optional subscriptions;
- Maintain security, prevent abuse, and fix problems;
- Comply with legal obligations.
We do not sell your personal information, and we do not use your care or health information for advertising.
3. AI-Assisted Medication Scanning
Nurtiva offers an optional feature that uses artificial intelligence to read a medication label. If you choose to use it, the photo you take is transmitted securely to a third-party AI provider that reads the label and returns the text it finds (such as medication name, dosage, and instructions) so we can fill in the form for you. The image is used only to perform this reading and is not retained by us for this feature. AI can misread a label, so you review and confirm all details before they are saved. You can enter medication details manually instead of using this feature at any time.
4. How Information Is Shared
Within your care circle
Nurtiva is built for shared caregiving. Information you add to a care circle is visible to the other members of that circle according to their role. You control who you invite.
Service providers
We use trusted third-party providers to operate the Service. They process information only to provide their service to us:
| Provider | Purpose |
|---|---|
| Supabase | Secure database, authentication, and file storage |
| RevenueCat | Subscription management and purchase validation |
| Apple / Google | App distribution, in-app purchases, and push notification delivery |
| AI provider | Reading medication-label photos (Section 3), when you use that feature |
Legal reasons
We may disclose information if required by law, or to protect the rights, safety, or property of our users, the public, or Nurtiva.
5. Data Storage and Security
Your information is stored on secure servers operated by our infrastructure provider. Access is restricted so that members can only reach data belonging to circles they are part of. We use encryption in transit and industry-standard safeguards. No method of storage or transmission is perfectly secure, but we work to protect your information and to limit access to it.
6. Your Choices and Rights
- Access and correction: you can view and edit the information in your account and care circles at any time in the app.
- Notifications: you can turn push notifications on or off in your device settings.
- Account deletion: you can permanently delete your account at any time from within the app (Profile → Delete account). This removes your personal profile and the data associated only with you. Care circles you share with others remain available to those members; a circle in which you are the only member is deleted along with its contents. Deletion is permanent and cannot be undone.
Depending on where you live, you may have additional rights (such as access, correction, deletion, or portability). To make a request, contact us at the address below.
7. Data Retention
We keep your information for as long as your account is active or as needed to provide the Service. When you delete your account, we remove your personal data as described above, except where we are required to retain certain records to comply with legal obligations.
8. Children’s Privacy
Nurtiva is intended for adults (18 and older) who are coordinating care. It is not directed to children, and we do not knowingly collect personal information from children for their own use. Information about a care recipient is entered by the adult members of a circle.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you in the app.
10. Contact Us
If you have questions about this Privacy Policy or your information, contact us at support@nurtiva.me.